FAQ

FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about AIACHROMX, orders, shipping, and more.

THE GLOW GUIDE

What are the primary benefits of the AIACHROMX Body Shimmer?

Our signature body shimmer is formulated to deliver a high-impact, liquid metal finish. Featuring finely milled pearlescent pigments, it provides a seamless, buildable glow that enhances your natural skin tone.
How should I apply the product for the best finish?

Shake well before each use to evenly distribute the shimmer. Hold the bottle 6-8 inches away from clean, dry skin and mist evenly over the desired areas. Focus on the shoulders, collarbones, arms, legs, and décolletage. Allow the mist to dry before dressing and layer as desired for a more luminous finish.
Is it suitable for sensitive skin?

As with any new beauty product, we recommend performing a patch test prior to full application, especially if you have sensitive or reactive skin. If irritation occurs, discontinue use.
How should I store the shimmer?

Store your AIACHROMX Body Shimmer Mist in a cool, dry place away from direct sunlight and excessive heat. Keep the cap securely closed when not in use and shake well before each application.

SHIPPING & ORDERS

What shipping options are available?

We offer Standard Shipping (3-5 business days) for domestic orders. International shipping options vary by destination and are calculated at checkout.
How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can also view the status of your order by logging into your AIACHROMX account and navigating to 'Order History'.
Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the recipient.

RETURNS & EXCHANGES

Can I return my order?

We accept returns on unopened, unused products in their original packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on opened beauty products unless they are defective.
How do I request a return?

To initiate a return, please visit our Returns Portal, enter your order number and email address, and follow the instructions provided to generate a return shipping label.