Refund policy
AIACHROMX Refund, Return & Cancellation Policy
Effective Date: August 17, 2026
At AIACHROMX, we take pride in the quality and presentation of our beauty products.
Because we sell cosmetic and personal-care products, certain return restrictions are necessary for health, hygiene, and product-safety reasons.
Returns
Eligible products may be submitted for return consideration within 14 days of confirmed delivery.
To qualify for a return:
- The product must be unused.
- The product must be unopened.
- The product must not have been sprayed or tested.
- The product must remain in its original packaging.
- Any safety seal must remain intact.
- Proof of purchase must be provided.
- The request must be submitted within 14 days of delivery.
Customers must receive return approval before mailing a product back.
Opened or Used Beauty Products
For hygiene and safety reasons, AIACHROMX generally does not accept returns or exchanges for products that have been opened, sprayed, tested, used, or altered.
Exceptions may apply when required by law or when an item arrives damaged or defective.
Final Sale Items
Items identified as Final Sale cannot be returned or exchanged except where otherwise required by law.
Final Sale merchandise may include:
- Clearance products
- Promotional products
- Limited promotional offers
- Gift cards
- Giveaways
- Opened or used beauty products
Damaged, Defective, or Incorrect Products
If you receive an item that is:
- Damaged
- Broken
- Leaking
- Defective
- Incorrect
- Missing from your order
Please contact support@aiachromx.com
as soon as possible.
Please include:
- Your full name
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the product packaging
- Photographs of the shipping box, when applicable
After reviewing the claim, AIACHROMX may provide an appropriate:
- Replacement
- Refund
- Store credit
The resolution will depend on the circumstances of the claim.
Shipping Damage
Please keep damaged products, packaging, and shipping materials until your claim has been reviewed.
Do not discard the package before contacting AIACHROMX customer support.
Order Cancellations
If you wish to cancel an order, contact:
Please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered:
- Processing
- Fulfillment
- Packaging
- Production
- Shipment
If the order has already shipped, our standard return policy will apply if the product remains eligible for return.
Shipping Charges
Original shipping costs are generally non-refundable.
Customers are generally responsible for return shipping unless the return results from an AIACHROMX error or an approved damaged or defective product claim.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Contact us immediately if you notice an address error.
Once an order has shipped, we cannot guarantee that an address can be changed.
AIACHROMX is not responsible for losses resulting solely from an incorrect address entered by the customer, except where otherwise required by law.
Lost or Stolen Packages
If your package is missing, contact the shipping carrier and support@aiachromx.com.
AIACHROMX will provide reasonable assistance with eligible carrier claims.
A carrier marking an order as delivered does not automatically establish eligibility for a refund or replacement.
Refund Processing
Approved refunds will generally be returned to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time after AIACHROMX issues the refund.
Contact Us
AIACHROMX Customer Support
Website: aiachromx.com
Email: support@aiachromx.com